Frequently Asked Questions
How quickly will I receive a response?
We aim to respond to all inquiries within 24-48 hours during business days.
Urgent technical issues are typically addressed within a few hours.
What information should I include in my message?
Please provide as much detail as possible about your inquiry. Include your account email
(if applicable), specific error messages, screenshots if relevant, and the steps you've
already taken to resolve the issue.
Can I report a fake job posting?
Yes! Please select "Report Abuse" as your subject and provide the job posting URL and
details about why you believe it's fake. We take all reports seriously and investigate promptly.
How do I request a refund?
For refund requests, please select "Payment/Billing" as your subject and include your
transaction reference number, payment date, and reason for the refund request. Review
our refund policy in the Terms of Service for eligibility.